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Return policy

 

ADONIO ADRIANO.GR product returns/refunds is valuable within 15 calendar days of receipt of the item and you are free of charge of fees.The return is free all over Greece when using  our partner courier company Speedex.

1.Product exchange

For returns you communicate first with our costumer services department through mail at adonioadrianobags@gmail.com or by call at +302103464986.

The new product will be shipped with Speedex in 3-5 working days from the day you communicate with our costumer services department. Note that in order to have the new product you have to give in Speedex representative the previous product.The product should be in the same condition you received it ,not been used or worn with the receipt and the delivery slip that prove the right product.

2. Defective product


Our company in the process of executing orders, carries out product checks, so as to ensure their excellent quality.

In the rare case that you receive a defective product you have to communicate with our customer services department by mail at adonioadrianobags@gmail.com or by phone 2103464986 so as to do the return of the product free of charge.

Our company processes the request for return of your order and instructs the carrier to pick up your product from the address you have stated.
Upon receipt of the returned product, we contact you directly to complete the return process.

3. DELIVERY OF THE WRONG PRODUCT

Our company in the process of executing orders, carries out product checks, so as to ensure the right product shipment.

In the rare case that you receive a different product from that you have ordered,you have to communicate with our customer services department by mail at adonioadrianobags@gmail.com or by phone 2103464986 so as to do the return of the product free of charge.

4.Withdraw

The customer has the right to withdraw within 14 days from the date of receipt and from the day of the notification of withdrawal he has 14 days to return the product.In addition the customer can request refund for any reason.

In case of refund the customer is charged with the shipping costs.